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Frequently Asked Questions

What happens if a borrower damages my tools?
We understand that many tool owners are protective over their tools. We get it! We’re confident that our tool renters will treat your property as if it were theirs, with respect and care. Just in case, each tool owner will be required to set an appropriate security deposit amount that will be held on the tool renter’s credit card until the item is returned to the owner in satisfactory condition.
What happens if a renter is injured while using a tool I rented to them?
Obviously, we strongly encourage renters to use caution when operating any tools or equipment. If you have questions, make sure to ask the owner! It is the owner’s responsibility to only rent tools that are in safe, operable condition--and the renter’s responsibility to inspect any tool or piece of equipment before taking possession of it.

Our Terms & Conditions clearly state that we are not responsible for any injury that occurs to either party. If this occurs, it will be an issue between the owner and the renter.
What happens if my tool is not returned?
In the highly unlikely event that the renter doesn’t return your equipment and cannot be contacted, the renter’s credit card will be charged for the full security deposit amount you have set for that item.
How should I contact the lender/borrower?
Please use the “Contact” button on the user’s profile. For the current version of the app, communication is directly through iMessage.
I can’t reach the lender/borrower. What do I do next?
Sometimes life happens, so please do your best make three attempts to contact the other person before escalating the issue to us at help@sparetoolz.com.
You may have more knowledge than the borrower about tools, equipment, DIY projects, or renovations. What else do you have that they could benefit from? By adding related products, you can help them make sure they have all their bases covered.

Additionally, the more products you list, the greater chances you have for successful bookings.
Can you list/rent items other than tools?
Yes! We encourage you to list seasonal items (snowblowers, lawnmowers, etc.), landscaping equipment (leaf blowers, weed whackers, etc.), heavy duty cleaning equipment (industrial vacuum cleaners, Wet-Vacs, etc.), accessories (hard hats, tool belts, protective eyewear, etc.) and task-specific tools (woodworking, vehicle repair, etc.). You never know what someone else may need!
What is NOT eligible to be listed for rental on Sparetoolz?
Be cool--don’t list illicit items or weapons like guns, knives, any firearms, etc. Users that list such items will have their accounts suspended or permanently revoked.
Can tools be delivered or do I have to pick them up?
Tool owners have the option to offer delivery if they choose. If not, the owner and renter will be responsible for arranging an exchange.
What do I do if I need to extend my rental period?
Contact the tool owner directly to ask for an extension. It’ll be at their discretion to allow the extension, depending on availability.
How is my profile verified?
We’re very concerned about the safety & security of our Sparetoolz users. To make sure our community remains top-notch, we use your phone number to verify you as well as the last four digits of your SSN to run a brief background check.
How long does a tool owner have to reply to my rental request? What do I do if they don’t reply?
The tool owner will receive a notification as soon as you submit your request. It’s up to them to respond, so we suggest you submit your rental requests as early as possible. If you don’t hear back in a timely manner, feel free to reach out to us and/or try another owner.
What happens if my rental request is declined?
Tool owners list their tools in order to rent them--so it’s rare to have a request declined. However, renting is completely at the owner’s discretion. Sparetoolz is based on the principles of the share economy: trust, respect, and communication. Potential renters with incomplete profiles (a profile photo that isn’t of their face, unclear communication, etc.) may be at risk for a decline. If your rental request is declined, we recommend trying a different owner.
What methods of payment do you accept?
We accept major credit cards and debit cards. If you are a tool owner, you will be required to input a debit card in order to receive payments.
What do I do if someone asks to pay outside of the app?
It is against the Terms & Conditions to offer or accept payments outside of the app. This is to ensure the safety and reliability of both parties, as we don’t have any control over what goes on outside of the app. If a user asks you to accept or remit payment outside of the app, please contact us at help@sparetoolz.com.
When is my card charged?
When submitting a rental request, you will be prompted to input a method of payment for billing. However, you will not be charged until the rental request is approved by the owner. If your rental request is declined, your card will not be charged.
What is the refund policy?
If the reservation is canceled within 24 hours, 100% of the rental fee will be refunded. If the reservation is canceled after 24 hours, 50% of the rental fee will be refunded.
When is the app available for Android?
Coming soon! In the meantime, feel free to submit a support ticket to be put on the notification list when we land on Android.

Submit a Ticket

Leave us your contact information and a message about your problem so that our support team can reach you.